Refund & Cancellation Policy

• More than 24 hours before your slot: cancel for a full refund, or reschedule free of charge.
• Within 24 hours of your slot: 50% of the fee is refundable, as the slot can rarely be filled at short notice.
• After the session has started, or a no-show: no refund, as the time has been reserved and prepared for you.
• First reschedule is always free when you give 24 hours' notice.

Ritual and candle work involves materials being prepared and energy work carried out over one or more days on your behalf. It cannot be undone once started.

• Before the work begins: cancel for a full refund, at any time.
• Once the work has begun: non-refundable. For candle healing, this means once the candle has been dedicated and lit; for rituals, once day one has been performed.
• Multi-day rituals are treated as one indivisible service and are not refunded part-way through.

Komal will always confirm the start date with you before beginning, so you have a clear window to change your mind.

If a session has to be cancelled from our side for any reason — illness, a technical failure or an emergency — you will be offered the next available slot or a full refund, entirely your choice. No questions asked.

If you book something Komal will not do — work intended to harm another person, a prediction of death or a court verdict, or anything covered in our terms of service — the booking is declined and refunded in full.

If you are charged twice for the same booking, or a payment is debited but the booking does not appear, message us with your booking reference. Duplicate charges and failed transactions are refunded in full.

1. Message us on WhatsApp at +91 77196 58092, or use the contact page.
2. Include your booking reference (it begins with SUN-) and the reason.
3. We acknowledge every request within 2 working days.

Approved refunds are initiated within 3 working days and issued to your original payment method within 7 working days of approval. Your bank or card issuer may take a further 5 to 10 working days to show the credit. Refunds are always made to the original payment method; we cannot refund to a different account.

• A session that has already been delivered.
• Dissatisfaction with what a reading revealed, as opposed to how it was delivered.
• Ritual or candle work that has already begun.
• Missed sessions where no notice was given.
• Outcomes not matching your hopes — no service on this site guarantees a particular result.

If something genuinely went wrong with how your session was delivered, say so. Komal would far rather make it right — with a re-reading or a refund — than have you leave feeling short-changed.