How your bracelet reaches you.

This policy applies to physical products sold through the SUNSHINE Studio: crystals, energised bracelets and ritual kits.

Tarot readings, astrology consultations, Vastu consultations and healing sessions are delivered online (Vastu can also be on-site), so nothing is shipped and this policy does not apply to them.

Orders are processed on working days, Monday to Saturday, excluding public holidays in India.

Ready-stock items are dispatched within 2 to 4 working days of payment being confirmed.

Energised bracelets and ritual kits are prepared to order and dispatched within 5 to 7 working days, because each one is charged with the intention you name before it leaves.

Bracelets are sent by registered courier — usually Delhivery, Blue Dart, DTDC or India Post Speed Post, whichever serves your PIN code best. You do not choose the courier; we pick the one most likely to reach you quickly and intact.

Every parcel is padded and sealed, and each bracelet travels in its own pouch or box so the beads and cord are not rubbed in transit.

Metro cities: usually 3 to 5 working days after dispatch.

Other cities and towns: usually 5 to 8 working days after dispatch.

Remote or restricted-access PIN codes: up to 12 working days after dispatch.

These are courier estimates. Weather, local restrictions and festival volumes can extend them, and we will tell you honestly if your parcel is delayed.

Orders are confirmed on WhatsApp at the moment, so any shipping charge is told to you in writing before you pay — never added afterwards.

Any free-shipping threshold in force when you order is displayed on the Studio page and applied automatically.

International shipping is not offered at launch.

If you are outside India, write to us and we will tell you plainly whether we can arrange it and at what cost. Customs duties and import taxes are payable by you.

A tracking number is sent to your email and WhatsApp as soon as the parcel is handed to the courier.

If tracking has not updated for 4 working days, contact us with your order number and we will chase the courier for you.

Couriers usually make up to three delivery attempts, so please keep the phone number you gave us reachable.

If a parcel returns to us because the address was incorrect or nobody was available, we will re-ship once you pay the re-shipping charge, or refund the product value less the shipping costs already incurred.

Please photograph the parcel before opening it if the packaging looks damaged.

Report a damaged, defective or incorrect item within 48 hours of delivery, with photographs of the item and the packaging. Verified cases are replaced at our cost, or refunded in full if a replacement is unavailable.

Crystals are natural products, so small differences in colour, size, shape and inclusions are normal and are not defects.

If tracking stops moving for 7 working days, or the courier marks a parcel delivered that you never received, tell us and we will open a formal enquiry with the courier the same working day.

Couriers are given up to 15 working days to trace a parcel. If it cannot be found in that time we treat it as lost, and you choose: we remake and re-send your bracelet at our cost, or we refund you in full. You are never asked to pay twice for a parcel we handed to a courier.

Parcels signed for at your address by a family member, neighbour, guard or building reception count as delivered. If that is likely to be a problem, give us a daytime address instead.

A product order can be cancelled for a full refund any time before dispatch.

Once dispatched, an order cannot be cancelled in transit. Refunds for returned products follow our Refund & Cancellation Policy.

WhatsApp or call +91 77196 58092 with your order number, or use the enquiry form on the contact page.

We reply to shipping questions within 2 working days.